General terms and conditions
All sales are subject to the application of the points below.
Misunderstandings, ambiguities, and errors should not, but can happen – we will make every effort to resolve things with you in the best possible way.
1. Applicability and definitions of terms
The following General Terms and Conditions shall apply to all deliveries between us and a customer in the version valid at the time of the order. A customer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.
2. Scope
The following terms and conditions of sale and delivery apply to the online store. Any deviating terms and conditions of the customer shall not be recognized by Fincol d.o.o unless Fincol d.o.o has expressly agreed to their validity.
The contractual partners agree on the application of Croatian law.
3. Data protection
Our data protection practices are in line with the General Data Protection Regulation (EU-GDPR). You can find more detailed information on data protection at https://www.nativeshades.com/privacy-policy/.
4. Formation of the contract
The following regulations on the conclusion of the contract apply to orders placed via our Internet store. In the event of the conclusion of a contract, the contract is concluded with Fincol d.o.o. All product prices are in Euro including VAT.
The presentation of the goods in the internet-store does not represent a legally binding contract offer on our part but is only a non-binding invitation to the customer to order goods. By ordering the desired goods, the customer submits a binding offer to conclude a purchase contract.
Upon receipt of an order in our Internet store, the following provisions shall apply: The customer makes a binding offer to enter into a contract by completing the order procedure provided in our Internet store.
The language(s) available for the conclusion of the contract: English
5. Delivery conditions
In addition to the stated product prices, shipping costs may be incurred.
Shipping modalities are as follows:
- Limited Edition Standard format & Original– Turnaround Time: 3 – 5 working days + shipping time
- Limited Edition Custom format – Turnaround Time: 7 – 10 working days + shipping time
The customer will be informed and provided with shipping details when the parcel is shipped.
7. Payment
In our store, the following payment methods are generally available:
Prepayment
If the customer has chosen payment in advance, he undertakes to pay the purchase price immediately after the conclusion of the contract. If you choose the payment method prepayment, we will tell you our bank details in a separate e-mail and deliver the goods after receipt of payment.
PayPal
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, legitimize yourself with your access data, and confirm the payment instructions. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further instructions in the order process.
Stripe
When using Stripe, you agree to follow our rules and those of Stripe, Inc., our payment partner. Before paying, make sure you understand Stripe´s terms at https://stripe.com/privacy. By paying, you allow Stripe to handle the transaction securely. Further instructions will be given during checkout.
8. Right of withdrawal
You have the right to cancel this contract within fifteen days without giving any reason.
The revocation period is fifteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, you must send a clear statement (e.g., a letter sent by mail or e-mail) about your decision to revoke this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory.
Fincol d.o.o
Semoveckih zrtava 25
42000 Varazdin
Croatia
8. Consequences of revocation
If you choose to revoke this contract, we will promptly reimburse you for all payments received from you. This repayment will be made using the same payment method you used for the original transaction. However, please note that we reserve the right to refuse repayment until we have received the goods back.
You are required to return or hand over the goods to us without delay, and in any case, no later than fifteen days from the day you notify us of the contract revocation. This fifteen-day period starts from the day of delivery. The deadline will be considered met if you dispatch the goods before the expiration of the fifteen-day period.
Please be aware that you are responsible for covering the direct costs associated with returning the goods.
9. Dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here. Customers can use this platform for the settlement of their disputes, which can be found at http://ec.europa.eu/consumers/odr/.
Customers have the option of contacting [name, address, website of the Alternative Dispute Resolution] for the resolution of their disputes. We are required to participate in dispute resolution procedures before this body. We will participate in such a procedure.